Tuesday, December 14, 2010

Is it Safe?

Here is a brief excerpt from my most recent newsletter. I hope you find it helpful.

Is It Safe In Here?

"The ability to establish, grow, extend, and restore trust with all stakeholders--customers, business partners, investors, and coworkers--is the key leadership competency of the new global economy." (The Speed of Trust, Stephen M.R. Covey).

A Cultural Lynch-Pin
Trust is paramount. There is no other variable that has a greater capacity to positively influence a culture. It is important that leaders actively create and cultivate a culture of openness where people feel safe to tell the truth.
They should not only be able to speak openly and candidly, but this kind of behavior should be welcomed both by their peers and, most importantly, those who are in authority.
When this kind of culture exists, some very positive things happen.
  • there is a free exchange of information and ideas
  • creativity is unleashed
  • the real problems get discussed (remember they're getting discussed by the "water cooler" anyway)
  • the best solutions come to the surface

Seize the day!